Refund Policy
How refunds and cancellations work on KlipQue.
Last updated: 1st June 2026
1. Booking is free
KlipQue does not charge clients to discover salons or request bookings. You can pay the salon directly at the time of service, or choose to pay online when you book. Prices include 18% GST, shown on your booking summary and receipt.
2. Cancellations
You can cancel a pending or accepted booking from My Bookings at no cost. The slot is immediately released for other clients.
3. Refunds for online payments
If you paid online and cancel at least 2 hours before your appointment, you are refunded in full to your original payment method; My Bookings shows this before you confirm. Cancellations within 2 hours of the slot are not refunded. If the salon rejects or cancels your booking, you are always refunded in full. Refunds usually reach your account in 5-7 working days, and their status is shown on the booking.
4. Payments that fail
A booking made with online payment is confirmed only once the payment succeeds. If a payment fails or is abandoned, your slot is held for about 10 minutes while you retry, try another method or choose to pay at the salon instead; otherwise it is released and nothing is charged.
5. Service issues
If you're unhappy with a service, please raise it with the salon first. For unresolved disputes, contact us and we'll help mediate, though final refunds are at the salon's discretion.
6. Promotional offers
Discounts and promotional offers are provided by salons and are subject to their stated validity period and conditions. They carry no cash value and are non-refundable.
7. Contact
For any refund or billing question, email klipque.official@gmail.com and our team will respond within a few hours.